Refund policy

Returns Policy

Eligible Returns

We may accept returns for eligible stock items if:

• The item is unused.
• The item is in original packaging and resaleable condition.
• Proof of purchase is provided.
• The return is made within a reasonable time.

Non-Returnable Items

Unless required by law, we do not accept change-of-mind returns for:

• Custom-made windows or doors.
• Special order items.
• Cut-to-size items.
• Installed products.
• Items damaged after delivery.
• Products that cannot be resold safely.

Faulty Products

If a product is faulty, damaged in transit, or not as described, contact us as soon as possible. We may inspect the item, request photos, or ask for the product to be returned for assessment. Depending on the issue, we may repair, replace, refund, or provide another remedy as required by law.

Warranty Policy

Coverage

We warrant that our products will be free from manufacturing defects for the warranty period stated on the product, invoice, or manufacturer documentation. Where no specific period is stated, a minimum 12-month warranty applies for manufacturing faults and defects, consistent with common retail practice.

Not Covered

Warranty does not cover:

• Normal wear and tear.
• Accidental damage.
• Misuse or neglect.
• Incorrect installation by others.
• Modifications or unauthorised repairs.
• Damage caused by incorrect measurements supplied by the customer.

Making a Claim

To make a warranty claim, you must provide proof of purchase and a description of the issue. We may request photos, inspection, or product return. If the issue is covered, we may repair, replace, refund, or offer another remedy as required.